Rusthall Medical Centre |
BBC | Health News 2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.Heart symptoms 'differ in women'Fewer women than men suffering from a heart attack appear to experience chest pain symptoms, according to a study in the US.Wed, 22 Feb 2012 02:32:43 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/health-17116820Nurses 'should sign Dignity Code'Nurses and care workers should sign a Dignity Code guaranteeing that elderly patients are treated with respect, say a group of politicians and charities.Wed, 22 Feb 2012 08:16:36 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/uk-17124054GPs 'to prescribe health apps'GPs could soon offer their patients free smartphone apps to help with managing health conditions.Wed, 22 Feb 2012 07:46:57 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/health-17111092 |
HOW
DO I... OBTAIN TELEPHONE ADVICE? If you wish to speak to your doctor, please call at the times indicated below, which the doctors generally try to keep clear for phone calls:
HOW DO I... MAKE AN APPOINTMENT? Surgeries are always by appointment. Ideally each patient should see their own doctor for medical care. If you do not need an appointment within two working days, you also have the option to book up to six to eight weeks in advance, if this is more convenient to you. Please phone in an afternoon when the lines are less busy. More urgent problems will be seen within 24 hours but not necessarily by your own doctor. Please note that three year reviews and annual reviews (for the over 75s) are available on request. Please see reception if you wish to see your medical records. There may be a fee payable. HOW DO I... OBTAIN A HOME VISIT? Requests for home visits should be made before 11.00am. The receptionist may need to ask for some details of the problem. Please consider the necessity for a home visit; a child with a high temperature can safely be brought to the surgery where a more complete assessment is possible. Home visits are intended for the housebound and those too ill to travel. Requests for urgent medical attention which may involve a home visit are referred to the duty doctor. HOW DO I... OBTAIN TEST RESULTS? The results of tests and investigations are usually discussed with the doctor at a follow-up appointment. However, if your doctor has asked you to telephone for a result please telephone reception after 2.00pm, allowing three days for blood tests and 10 days for x-ray results. Please note that patient information is only given to the patient (normally aged over 16) and not to a relative, unless consent has previously been given. HOW
DO I... Please advise reception if you change your name or address. It would be a great help if you would also ensure that we have your telephone number. We operate a practice-based complaints procedure as part of the NHS system for dealing with complaints. Our system meets the national criteria. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Our Practice Administrator, Mrs Yvonne Gray, can give you further information. Any comments on our provision of services, or compliments, are also welcomed.
HOW DO I... A repeat dispensing or ‘ batch system’ is available for patients on repeat prescriptions who use the same pharmacy each time. A batch of prescriptions is issued and then lodged with your chosen pharmacy. The system has the advantage that you can have a prescription dispensed early if you are going away. Patients generally need to see their doctor for a check-up before the next batch is issued . In order to avoid errors, WE DO NOT ACCEPT REQUESTS FOR REPEAT PRESCRIPTIONS BY TELEPHONE. The following pharmacies offer a prescription collection and delivery service; Boots 01892 535060
HOW DO I...
Please contact our receptionist who will inform you how
to register. All new patients will need to book a new patient check appointment. Please tell our receptionist if
you are a carer or if you have a carer. |
