How to Make and Cancel an Appointment

Care Navigation (Signposting)

Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.

This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.

Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.

Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.   More Information...



Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



Surgeries are always by appointment with the patients named accountable GP, or their registrar, for medical care.

All patients at Rusthall Medical Centre can make an appointment up to 8 weeks in advance with their named GP.

More urgent problems can usually be seen within 24 hours.

If you are unsure who your named GP is, please ask at Reception.


Text Reminder Service

The Practice also provides a text reminder service for those patients who have provided us with a valid mobile number. Patients will automatically receive a text with the appointment details. If patients are unable to attend it is possible to text back CANCEL which automatically cancels the appointment.


Telephone Advice

If you wish to speak to your doctor on the telephone please call Reception before midday on a day your named GP is working and it is convenient for you to take a call. 

Dr Hambly    Tuesday, Thursday and Friday

Dr Powell-Jackson    Monday, Tuesday and Thursday

Dr Waugh    Monday, Wednesday and Thursday

Dr Langridge    Monday and Wednesday

Dr Mitchell    Monday and Tuesday

Dr Mason   Thursday and Friday