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Contact Us Online
Get in touch via our online platform
What is Anima?
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.
Frequently Asked Questions
Benefits of Digital Triage
- Faster Access to Care: Anima will help us prioritise appointments and ensure you are directed to the right service based on your symptoms.
- Convenience: Requesting an appointment will be more flexible and available at any time, reducing wait times on the phone.
- Better Organisation: We will be able to manage appointment requests more efficiently, allowing us to spend more time focusing on your care.
What About Patients Without Internet Access?
We understand that not everyone has access to the internet. If you do not have internet access, you can still call the surgery and our reception team will assist you in filling out the request form over the phone. We will ensure that no one is left behind in this transition.
Nurse Appointments
Please note that nurse appointments will still be booked by telephone as usual.
Prescription and Admin Requests
We kindly ask that all prescription requests and admin queries (such as sick notes or letters) are submitted via Anima to ensure that we can process these requests more efficiently.