We operate a practice-based complaints procedure as part of the NHS system for dealing with complaints. Our system meets the national criteria. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Our Practice Manager, Ms Sarah Buckland, can give you further information.
Complaints may be made verbally, in writing or through a representative. Any comments on our provision of services, or compliments, are also welcomed.
Our details can be found on our Contact Us page.
Changes to NHS complaints process: primary care services
From 1 July 2023, NHS complaints and community pharmacy, optometry and dental commissioning will be hosted by NHS Frimley Integrated Care Board (ICB) on behalf of all ICBs across the South East.
This means that how people make a complaint about GP services is changing. If a person does not want to complain directly to a GP practice, rather than contacting NHSE, they can contact the complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
- Phone number: 0300 561 0290
- Online: Visit NHS Frimley Integrated Care Board (ICB)
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.